Practice News

Changes to the appointment system from 1st October 2025 - No More 8AM Rush!

The practice is open from 8.00am to 6.30pm, Monday to Friday.

Throughout these hours you, or your carer on your behalf, can:

·         Go online using the practice’s website www.jth.org.uk or the NHS App - including for urgent appointments

·         Visit the practice

·         Call us

You can choose the way you contact the practice based on what is best for you.

What if the practice is closed?

If you need urgent help for your physical or mental health when the practice is closed, and you cannot wait until we open, go online to 111.nhs.uk or call 111. They will tell you what to do next.

What if it’s an emergency?

If it’s a serious or life-threatening emergency, go straight to A&E (Accident and Emergency) or call 999.

What happens when you contact the practice to request an appointment?

Whether you make your request by phone, on-line or visiting the practice, you may be asked to give the practice some details so that we can assess what is best for you based on your clinical need. The practice team will consider your request for an appointment or medical advice and tell you within one working day what will happen next.

This could be:

An urgent appointment or phone call that day

A priority appointment or phone call in the next few days

A routine appointment or phone call in the next few weeks that can be booked yourself via a link

A text message responding to your query

Advice to go to a pharmacy or another NHS service.

 

The practice will decide what is best for you based on your clinical need.

 

If the practice does not have any more urgent appointments left you may be asked to contact 111 or attend an urgent treatment centre for further assessment.

 

 

Who might help you?

You might be offered a face-to-face appointment or a phone call with a GP or other member of the practice staff, like a Physician Assistant, Emergency Care Practitioner, First Contact Physiotherapist or Pharmacist.

If you have a carer, they can speak for you with your consent.

You can ask to see a preferred healthcare professional, and the practice will try to meet your request, although you might have to wait longer for that person to be available.

It can be helpful to see the same healthcare professional, particularly if you have a long-term health condition.

 

How can you help us?

Be prepared: Before an appointment, think about writing down your symptoms, what you are worried about and what you want to talk about.

Be on time: Being late for an appointment or being unavailable for a timed call-back can affect other patients.

Cancel if needed: If you can’t go to your appointment, tell the practice as soon as you can, so that they can offer it to someone else.

Use the NHS App or website: If you’re confident using smart phones or computers, you can book or cancel appointments, order repeat prescriptions, and see your test results online.

Turn on notifications: If you use the NHS App, turn on notifications so the practice can contact you more easily.  Please keep an eye out for messages.

Order repeat medicines on time: Make sure you ask for repeat prescriptions on time, so you don’t run out, and only order what you need.

Treat staff with respect: The practice aims to treat everyone fairly, kindly and respectfully.  Likewise, you should also treat staff with respect.  The practice can remove patients from our list if they are violent or abusive to staff.

Join the Patient Participation Group: The practice has both an in-person and virtual group of patients who can offer feedback on the services we deliver. The practice website explains how you can join.

 

Thank you for your understanding.

Partners, Management and Staff – John Tasker House & Felsted Surgeries

Published on 29th Sep 2025

NHS App

NHS App

Patients were granted full access to their medical records from October 2023, however this was only access going forward from that date, it did not include historical data. Some patients will have previously had access to their historical data which has been temporarily suspended. We are hoping that we can give full access to patients in the near future.

All your data is still on your record, it is just currently not visible via the App, if you need access for whatever reason please get in touch via Contact Us button.

 

 

Published on 15th Nov 2024