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Noticeboard

Please note that both surgeries will be closed on 12th September 2017 from 12.30pm to 6.30pm for staff training.

Please note that from 31st July 2017 the opening hours for the Dispensary at John Tasker House will be Monday to Friday 08:30-12:30 and 14.00-18.00.

HUB appointments - To cancel a weekend or evening appointment at the Dunmow Clinic please call 0300 303 7300 not the surgery.

The NHS PRESCRIPTION FEE has increased to £8.60 per item from the 1st April 2017.

EVENING APPOINTMENTS are available, Monday & Thursday 6.30 to 7.30pm at John Tasker House for both JTH and Felsted patients.

For EMERGENCIES OUT OF HOURS please telephone 111 (6.30pm-8.00am)

We are in the process of moving our online ordering of repeat prescriptions to a new system. Patients will need to attend the surgery with photographic ID (Photo Driving Licence, Passport etc.,) to register for the new service.  When they have registered for the new service patients will also be able to book appointments on-line and view their medication, allergies and immunisations. When you have received your registration details from the surgery please click on the Patient Access button below to access the service.  

Order your repeat prescriptions online...visit our prescriptions page

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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