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Noticeboard

Please note that both surgeries will be closed on 12th September 2017 from 12.30pm to 6.30pm for staff training.

Please note that from 31st July 2017 the opening hours for the Dispensary at John Tasker House will be Monday to Friday 08:30-12:30 and 14.00-18.00.

HUB appointments - To cancel a weekend or evening appointment at the Dunmow Clinic please call 0300 303 7300 not the surgery.

The NHS PRESCRIPTION FEE has increased to £8.60 per item from the 1st April 2017.

EVENING APPOINTMENTS are available, Monday & Thursday 6.30 to 7.30pm at John Tasker House for both JTH and Felsted patients.

For EMERGENCIES OUT OF HOURS please telephone 111 (6.30pm-8.00am)

We are in the process of moving our online ordering of repeat prescriptions to a new system. Patients will need to attend the surgery with photographic ID (Photo Driving Licence, Passport etc.,) to register for the new service.  When they have registered for the new service patients will also be able to book appointments on-line and view their medication, allergies and immunisations. When you have received your registration details from the surgery please click on the Patient Access button below to access the service.  

Order your repeat prescriptions online...visit our prescriptions page

Practice Policies

padlocked_foldersConfidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Telephone Messages

Staff do not leave messages on home phones, only on mobile phones.  If you have a mobile phone please advise the receptionist of the number and your records will be updated. If we already have your mobile number please check that we have the correct number.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Violence Statement

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.



 
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